Return & Refund Policy
Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:
If a product gets damaged or was faulty upon a delivery – we will source a replacement right away
Timing: we have a 30-days Return & Exchange Policy, since the day item was received
Please note that customers are responsible for shipping costs of returned items to our current warehouse in China
To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase
For returns, please contact support with the subject 'Returns' and include your order number, name and the reason for the return
Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations
When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund
If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after. Please note that it can take up to 10 business days for the refund to show up in your account