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Frequently Asked Questions (FAQ)
Shipping & Delivery
How long does shipping take?
Orders are typically processed within 1–3 business days after payment has been confirmed.
Estimated delivery is 10–20 business days after your order has been shipped.
Please note that delivery times are estimates and may vary due to customs inspections, carrier delays, weather conditions or other factors beyond our control.
How can I track my order?
Once your order has shipped, you'll receive a confirmation email containing your tracking number.
You can also track your order anytime using our Track Your Order page.
Why hasn't my tracking updated?
Tracking updates may take several days to appear after your package has been shipped.
During international transit, tracking may temporarily pause while your shipment:
- is moving between carriers;
- is being processed through customs;
- or is traveling internationally.
This is completely normal and does not necessarily indicate a lost package.
My tracking says "Expired." Has my package been lost?
Not necessarily.
Tracking statuses such as "Expired," "Tracking Expired," or similar messages may occur during extended international transit or customs processing.
If you're concerned about your shipment, please contact our Customer Support team and we'll be happy to investigate.
My order shows as delivered, but I can't find it.
Before contacting us, please check:
- around your property;
- with family members;
- with neighbors;
- your mailbox;
- apartment reception;
- your local post office.
Carriers occasionally mark packages as delivered shortly before the final delivery is completed.
Can I change my shipping address?
Yes—if your order has not yet entered fulfillment.
Please contact Customer Support as soon as possible.
Once an order has entered fulfillment or has been shipped, we may no longer be able to modify the shipping address.
Pure NMN
What is Pure NMN?
Pure NMN contains 250 mg of Nicotinamide Mononucleotide (NMN) per serving.
NMN is a dietary supplement designed to support healthy aging, cellular energy and overall wellness.
How should I take Pure NMN?
Take 2 capsules daily with a full glass of water.
For best consistency, many customers prefer taking Pure NMN in the morning.
Always follow the directions on the product label unless otherwise advised by your healthcare professional.
How long does one bottle last?
Each bottle contains:
- 60 vegan capsules
- 30 servings
One bottle provides approximately 30 days of use when taken as directed.
When will I notice results?
Everyone's experience is different.
Results may vary depending on age, lifestyle, diet, exercise, consistency of use and individual biology.
For this reason, SensoLuxe does not guarantee specific results or timelines.
Is Pure NMN FDA approved?
Dietary supplements are not individually approved by the U.S. Food and Drug Administration (FDA).
However, Pure NMN is manufactured following applicable quality standards.
Statements made on this website have not been evaluated by the FDA.
This product is not intended to diagnose, treat, cure or prevent any disease.
Can I take Pure NMN with medications?
If you are pregnant, breastfeeding, under 18 years of age, have a medical condition or take prescription medication, consult your healthcare professional before using Pure NMN.
Subscribe & Save
How does Subscribe & Save work?
Customers who select Subscribe & Save receive 20% off every recurring order.
Your subscription renews automatically every 30 days until cancelled.
Is the subscription required?
No.
Subscribe & Save is completely optional.
You may switch to a one-time purchase before completing checkout.
How do I cancel my subscription?
You may cancel your subscription at any time before your next renewal date.
Once cancelled, no future subscription payments will be processed.
Cancelling your subscription does not automatically cancel an order that has already been billed, fulfilled or shipped.
Why was I charged again?
If Subscribe & Save remained selected during checkout, your subscription renews automatically according to the renewal schedule.
You can manage or cancel your subscription before your next renewal at any time.
Returns & Refunds
What is your return policy?
Eligible returns may be requested within 60 calendar days of the confirmed delivery date.
To qualify, products must remain:
- unopened;
- unused;
- with the original safety seal intact.
Please see our Return & Refund Policy for complete details.
Can I cancel my order?
Orders may be cancelled within 6 hours of purchase, provided fulfillment has not already begun.
After this period, cancellation can no longer be guaranteed.
How long do refunds take?
Once your return has been approved and inspected, refunds are typically processed within 3–10 business days, depending on your payment provider.
Customer Support
How can I contact SensoLuxe?
Our Customer Support team is happy to help with:
- Orders
- Shipping
- Returns
- Subscriptions
- Billing
- Product questions
Email: sensoluxebg@gmail.com
We typically respond within 24 business hours.
Still have questions?
Our Customer Support team is here to help.
Average response time: within 24 business hours.