Cancellation policy
CANCELLATION POLICY
Last updated: July 26, 2026
At SensoLuxe, we begin processing orders shortly after they are placed to ensure fast and efficient fulfillment.
For this reason, cancellation requests must be submitted as soon as possible.
Nothing in this policy limits any mandatory consumer rights that apply under applicable law.
1. Cancellation Window
Orders may be cancelled within 6 hours of purchase, provided that fulfillment has not already begun.
To request a cancellation, please contact our Customer Support team immediately and include your order number.
While we will make every reasonable effort to accommodate cancellation requests, cancellation cannot be guaranteed once fulfillment has started.
2. Orders Already in Processing
After the 6-hour cancellation window, orders may already be:
- verified;
- packed;
- prepared for shipment;
- transferred to our fulfillment partner;
- or shipped.
Once fulfillment has begun, cancellation is no longer guaranteed.
If an order has already been shipped, it cannot be cancelled while in transit.
Any eligible return after delivery will be handled according to our Return & Refund Policy.
3. Subscription Orders
Subscription renewal orders are subject to the same cancellation policy.
Customers may cancel future subscription renewals at any time before the next scheduled billing date.
However, once a renewal payment has been successfully processed, the resulting order becomes a new order and follows this Cancellation Policy.
Cancelling a subscription prevents future renewals but does not automatically cancel an order that has already been billed, fulfilled or shipped.
4. Orders Delayed During Shipping
Orders cannot be cancelled solely because they are still in transit or experiencing carrier or customs delays.
If a shipment is delayed, our Customer Support team will gladly assist with tracking updates and carrier investigations where appropriate.
Delivery issues are handled in accordance with our Shipping Policy.
5. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information during checkout.
If you notice an error in your shipping address, please contact us immediately.
Address corrections are generally possible only before fulfillment begins.
Once an order has entered fulfillment or has been shipped, we may no longer be able to modify the shipping address.
6. Approved Cancellations
If a cancellation request is approved before fulfillment begins, the order will be cancelled and a full refund will be issued to the original payment method.
After SensoLuxe processes the refund, your financial institution may require additional time to post the refund to your account.
Most refunds appear within 3–10 business days, depending on your payment provider.
7. Payment Disputes
If you wish to cancel an order or have any questions regarding your purchase, we encourage you to contact SensoLuxe Customer Support before initiating a payment dispute or chargeback.
Many issues can be resolved quickly through cancellation, refund, or another appropriate solution.
If a payment dispute is initiated, SensoLuxe may provide relevant documentation to the payment provider, including:
- order confirmation;
- payment records;
- fulfillment records;
- shipping records;
- customer communications;
- applicable store policies.
Nothing in this policy limits the customer's legal right to contact their payment provider or financial institution.
8. Policy Updates
SensoLuxe reserves the right to update this Cancellation Policy at any time.
Any changes become effective upon publication on this website.
The version available at the time an order was placed will generally apply to that order, except where otherwise required by applicable law.
9. Contact Us
For cancellation requests or questions regarding an existing order, please contact:
SensoLuxe Customer Support
Email: sensoluxebg@gmail.com
Website: https://sensoluxe.com
Please include your order number in all correspondence so we can assist you as quickly as possible.