Refund policy
Refund Policy
90-Day Return Policy
You may return any unopened product within 90 days of receiving your order for a full refund of the product price.
To be eligible for a return:
- The bottle must be unopened, with the original seal intact
- The product must be in its original packaging
- You must provide your order number or proof of purchase
For health and safety reasons, we cannot accept returns of opened or used products.
How to Start a Return
- Email us at sensoluxebg@gmail.com with your order number and the items you wish to return.
- We will reply with return instructions and the return address.
- Please ship your return within 14 days of receiving the return address.
Return shipping costs are the customer’s responsibility, unless the return is due to our error (damaged, defective, or incorrect item). Original shipping charges are non-refundable.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us within 14 days of delivery at sensoluxebg@gmail.com with your order number and a photo of the item. We will send you a replacement or issue a full refund at no extra cost to you. You will not need to return the item.
Refunds
Once we receive and inspect your return, we will notify you by email. Approved refunds are issued to your original payment method within 10 business days. Please allow additional time for your bank or card issuer to process the refund. If you have not received your refund within 15 business days after approval, please contact us at sensoluxebg@gmail.com
Questions
If you have any questions about this policy, contact us at sensoluxebg@gmail.com.