Terms of service

TERMS OF SERVICE

Last updated: July 26, 2026

Please read these Terms of Service ("Terms") carefully before accessing or using the SensoLuxe website or placing an order.

By accessing this website, purchasing products, or using any of our services, you agree to be bound by these Terms, together with our:

  • Shipping Policy
  • Return & Refund Policy
  • Cancellation Policy
  • Subscription Policy
  • Privacy Policy

If you do not agree with these Terms, please do not use this website.

Nothing in these Terms limits any mandatory consumer rights that apply under applicable law.

1. About SensoLuxe

Throughout these Terms, the words "SensoLuxe," "we," "our," and "us" refer to SensoLuxe.

These Terms govern your access to and use of our website, products and services.

We reserve the right to update these Terms from time to time.

The version published on this website at the time of your purchase will generally apply to your order unless a later version provides greater rights to the customer or is required by applicable law.

2. Eligibility

By using this website or placing an order, you confirm that:

  • you are at least 18 years of age;
  • you have the legal capacity to enter into binding agreements;
  • all information provided during checkout is accurate and complete;
  • you will use this website only for lawful purposes.

If you are purchasing on behalf of another person or organization, you represent that you have authority to do so.

3. Acceptable Use of the Website

You agree not to:

  • use this website for unlawful purposes;
  • interfere with the operation or security of the website;
  • attempt unauthorized access to our systems;
  • distribute malware or harmful software;
  • use automated software, bots or scraping tools without our written permission;
  • copy, reproduce or exploit website content without authorization;
  • misuse promotional offers, discount codes or subscription benefits.

We reserve the right to suspend or restrict access where reasonably necessary to protect our business, customers or website.

4. Products & Availability

All products offered through our website are subject to availability.

We reserve the right to:

  • discontinue products;
  • limit purchase quantities;
  • modify product specifications;
  • update packaging;
  • change prices;
  • correct typographical or pricing errors;
  • refuse or cancel an order where reasonably necessary.

Although we make every reasonable effort to display products accurately, actual colors, packaging and appearance may vary slightly due to:

  • manufacturing updates;
  • display settings;
  • photography;
  • browser differences.

Product images are provided for illustrative purposes only.

5. Health Disclaimer

The products sold on this website are dietary supplements intended to support general wellness.

They are not intended to diagnose, treat, cure or prevent any disease.

Statements made on this website have not been evaluated by the U.S. Food and Drug Administration (FDA).

The information provided on this website is for general informational purposes only and should not be considered medical advice.

Customers should consult a qualified healthcare professional before using any dietary supplement, particularly if they:

  • are pregnant;
  • are breastfeeding;
  • are under 18 years of age;
  • have a medical condition;
  • take prescription medication;
  • are scheduled for surgery;
  • have concerns regarding possible supplement interactions.

Individual results vary.

SensoLuxe does not guarantee specific health outcomes or individual results from the use of any product.

If you experience an adverse reaction, discontinue use immediately and consult your healthcare provider.

6. Orders & Acceptance

Submitting an order does not automatically constitute acceptance of that order.

After placing an order, you will receive an order confirmation email acknowledging receipt of your purchase.

This confirmation does not guarantee acceptance or shipment.

SensoLuxe reserves the right to refuse, limit or cancel any order where reasonably necessary, including but not limited to:

  • suspected fraud;
  • payment verification issues;
  • incorrect billing or shipping information;
  • suspected unauthorized transactions;
  • pricing errors;
  • product availability;
  • violations of these Terms;
  • legal or regulatory restrictions.

If payment has already been collected for a cancelled order, a full refund will be issued using the original payment method.

7. Pricing & Payments

All prices displayed on this website are shown in the applicable currency presented during checkout.

Applicable taxes, shipping charges and other fees are displayed during the checkout process where required.

We reserve the right to correct obvious pricing, typographical or technical errors before shipment.

If an order is affected by a pricing error, we may cancel the order and issue a full refund before dispatch.

Accepted payment methods are displayed during checkout.

Payment must be successfully authorized before an order enters processing.

8. Shipping & Delivery

All shipping, processing times, estimated delivery periods, customs procedures and carrier responsibilities are governed by our Shipping Policy, which forms part of these Terms.

By placing an order, you acknowledge that:

  • processing and delivery times are estimates;
  • international shipments may be delayed by customs, carriers or other circumstances beyond our reasonable control;
  • tracking updates may occasionally be delayed or temporarily unavailable;
  • import duties, taxes and customs fees may apply depending on your destination country.

Customers are responsible for providing accurate shipping information and complying with applicable import regulations.

9. Subscription Services

Certain products may be purchased through our optional Subscribe & Save program.

By selecting the subscription option during checkout, you authorize SensoLuxe to automatically charge your selected payment method according to the subscription frequency displayed during checkout.

Subscriptions automatically renew until cancelled.

Customers may cancel future renewals at any time before the next scheduled billing date.

Cancellation prevents future recurring charges only and does not automatically cancel orders that have already been billed, processed, fulfilled or shipped.

Subscription services are governed by our Subscription Policy, which forms part of these Terms.

10. Returns, Refunds & Cancellations

Returns, refunds and order cancellations are governed by our:

  • Return & Refund Policy;
  • Cancellation Policy;
  • Shipping Policy.

By placing an order, customers acknowledge that they have had the opportunity to review these policies before completing their purchase.

Opened or used dietary supplements are generally not eligible for return except where:

  • the product arrived damaged;
  • an incorrect product was received;
  • or a verified manufacturing defect exists.

Nothing in this section limits any mandatory consumer rights that apply under applicable law.

11. Product Use

Customers agree to use SensoLuxe products only as directed on the product label or accompanying instructions.

Products should be stored according to the storage instructions provided on the packaging.

Customers should discontinue use and consult a qualified healthcare professional if they experience an unexpected adverse reaction.

SensoLuxe is not responsible for misuse of products, improper storage, failure to follow instructions, or use inconsistent with the intended purpose of the product.

12. Customer Reviews & User Content

If you submit reviews, comments, photographs, testimonials or other content to SensoLuxe, you confirm that:

  • the content is truthful and based on your genuine experience;
  • you own or have permission to share the content;
  • the content does not infringe the rights of any third party;
  • the content is not unlawful, defamatory, abusive, misleading or offensive.

By voluntarily submitting content, you grant SensoLuxe a non-exclusive, worldwide, royalty-free license to use, reproduce, publish, display and distribute that content for marketing, promotional and business purposes.

We reserve the right to remove or decline any content that violates these Terms or applicable law.

13. Intellectual Property

All content available on this website, including but not limited to:

  • the SensoLuxe name;
  • logos;
  • trademarks;
  • product descriptions;
  • website text;
  • graphics;
  • photographs;
  • videos;
  • page layouts;
  • icons;
  • downloadable materials;
  • software;
  • website design;

is the property of SensoLuxe or its licensors and is protected by applicable intellectual property laws.

No content from this website may be copied, reproduced, distributed, modified, published or used without prior written permission from SensoLuxe.

14. Promotions & Discount Codes

From time to time, SensoLuxe may offer promotional discounts, bundle offers, coupon codes or subscription incentives.

Unless otherwise stated:

  • promotional offers cannot be combined;
  • discount codes have no cash value;
  • promotions may expire without notice;
  • promotions are subject to product availability.

SensoLuxe reserves the right to cancel or refuse promotional offers where there is reasonable evidence of abuse, fraud or technical error.

15. Fraud Prevention

To protect our customers and business, SensoLuxe reserves the right to verify orders where reasonably necessary.

Additional verification may be requested for orders involving:

  • unusually high order values;
  • multiple failed payment attempts;
  • billing and shipping mismatches;
  • suspected fraudulent activity;
  • unusual purchasing behavior;
  • requests that reasonably require additional identity or payment verification.

Where fraud or unauthorized activity is reasonably suspected, SensoLuxe may:

  • delay shipment while verification is completed;
  • request additional information;
  • limit quantities;
  • cancel the order;
  • refuse future transactions where appropriate.

If payment has already been collected for an order cancelled by SensoLuxe before shipment, a refund will be issued to the original payment method.

16. Third-Party Services

Our website may contain links to third-party websites or integrate services provided by third parties, including payment processors, shipping carriers, analytics providers and subscription management services.

SensoLuxe is not responsible for the content, policies, availability or practices of third-party services that operate independently from our website.

Your use of third-party services may also be subject to their own terms and privacy policies.

17. Disclaimer of Warranties

This website, our products and all related services are provided on an "as available" and "as is" basis to the fullest extent permitted by applicable law.

While SensoLuxe makes reasonable efforts to maintain accurate information and uninterrupted website availability, we do not warrant that:

  • the website will always be uninterrupted or error-free;
  • the website will always be secure or free from harmful components;
  • all information will always be complete, current or free from typographical errors;
  • the products will meet every customer's individual expectations or preferences.

Product descriptions, photographs and other website content are provided for general informational purposes only and may be updated from time to time.

Except where prohibited by law, SensoLuxe disclaims all warranties, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose and non-infringement.

Nothing in this section limits any warranty that cannot legally be excluded under applicable law.

18. Limitation of Liability

To the fullest extent permitted by applicable law, SensoLuxe shall not be liable for any indirect, incidental, consequential, special, exemplary or punitive damages arising from or relating to:

  • the use of this website;
  • the purchase or use of our products;
  • shipping or delivery delays;
  • customs inspections or import restrictions;
  • carrier interruptions;
  • website interruptions;
  • pricing or typographical errors;
  • misuse of products;
  • unauthorized access to customer accounts;
  • or any circumstance beyond our reasonable control.

Where liability cannot be excluded by law, SensoLuxe's total liability shall not exceed the amount actually paid by the customer for the product giving rise to the claim.

Nothing in these Terms excludes liability where such exclusion is prohibited under applicable law.

19. Force Majeure

SensoLuxe shall not be responsible for any delay or failure to perform its obligations where such delay or failure results from circumstances beyond our reasonable control.

These circumstances may include, but are not limited to:

  • natural disasters;
  • severe weather events;
  • floods;
  • fires;
  • earthquakes;
  • pandemics or public health emergencies;
  • war;
  • civil unrest;
  • terrorism;
  • labor disputes;
  • transportation disruptions;
  • carrier interruptions;
  • customs actions;
  • import or export restrictions;
  • government actions;
  • utility failures;
  • cyber incidents;
  • supplier disruptions;
  • or other force majeure events.

Where reasonably possible, SensoLuxe will make reasonable efforts to minimize the impact of such events and keep customers informed.

20. Indemnification

You agree to indemnify, defend and hold harmless SensoLuxe, its owners, employees, contractors, affiliates, service providers and partners from and against any claims, liabilities, damages, losses, costs and reasonable legal expenses arising out of or relating to:

  • your violation of these Terms;
  • your misuse of this website;
  • your misuse of our products;
  • your violation of applicable laws;
  • your infringement of the rights of any third party.

This obligation applies only to the extent permitted by applicable law.

21. Governing Law

These Terms shall be governed by the laws applicable to the operation of SensoLuxe, together with any mandatory consumer protection laws that apply to the customer's purchase.

Nothing in these Terms limits any non-waivable rights granted to consumers under applicable law.

22. Severability

If any provision of these Terms is determined to be invalid, unlawful or unenforceable by a court or other competent authority, that provision shall be interpreted to the minimum extent necessary to make it enforceable.

If it cannot be made enforceable, it shall be severed from these Terms without affecting the validity or enforceability of the remaining provisions.

23. Entire Agreement

These Terms, together with our:

  • Shipping Policy;
  • Return & Refund Policy;
  • Cancellation Policy;
  • Subscription Policy;
  • Privacy Policy;

constitute the entire agreement between SensoLuxe and the customer regarding the use of this website and the purchase of products, unless otherwise required by applicable law.

If there is any inconsistency between these Terms and a mandatory legal requirement, the mandatory legal requirement will prevail to the extent required.

24. Changes to These Terms

SensoLuxe may update these Terms from time to time to reflect changes in our business, products, legal obligations or website functionality.

Updated versions become effective when published on this website.

For purchases already completed, the version of these Terms that was available at the time the order was placed will generally apply unless:

  • a later version provides greater rights to the customer; or
  • applicable law requires otherwise.

Customers are encouraged to review these Terms periodically.

25. Contact Information

If you have any questions regarding these Terms of Service or any of our store policies, please contact:

SensoLuxe Customer Support

Email: sensoluxebg@gmail.com

Website: https://sensoluxe.com

Please include your order number (if applicable) when contacting us so we can assist you more efficiently.