Subscription Policy

SUBSCRIPTION POLICY

Last updated: July 26, 2026

At SensoLuxe, we offer an optional subscription program that allows customers to receive recurring deliveries of Pure NMN at a discounted price.

Please read this Subscription Policy carefully before selecting the subscription option.

Nothing in this policy limits any mandatory consumer rights that apply under applicable law.

1. About the Subscription Program

Our Subscribe & Save program provides customers with automatic recurring deliveries of Pure NMN at a discounted subscription price.

Participation in the subscription program is completely optional.

Customers may purchase Pure NMN as either:

  • a one-time purchase; or
  • a recurring monthly subscription.

By selecting the subscription option during checkout, you authorize SensoLuxe to automatically charge your selected payment method for future subscription renewals until the subscription is cancelled.

2. Subscription Selection

The subscription option may be pre-selected on the product page for customer convenience.

Customers are free to remove the subscription selection before completing checkout and instead purchase the product as a one-time order.

Before completing checkout, customers are responsible for reviewing their order summary, including whether the purchase is a subscription or a one-time purchase.

Submitting an order confirms acceptance of the selected purchase option.

3. Subscription Discount

Customers enrolled in the subscription program currently receive:

20% OFF every recurring order.

The subscription discount applies only while the subscription remains active.

SensoLuxe may modify future subscription pricing, discounts, or promotional offers at any time.

Any such changes will apply only to future renewals and will not affect orders that have already been processed.

4. Automatic Monthly Renewal

Subscriptions automatically renew every 30 days unless cancelled before the next scheduled billing date.

For each renewal, the payment method saved during checkout will be charged automatically for the applicable subscription amount.

Following each successful renewal, a new order will automatically enter our normal fulfillment process.

Customers are responsible for ensuring that their payment information remains accurate and up to date.

5. Billing Authorization

By purchasing a subscription, the customer authorizes SensoLuxe to automatically charge the selected payment method every 30 days until the subscription is cancelled.

The recurring charge will include:

  • the subscription price applicable at the time of renewal;
  • any applicable taxes;
  • any shipping charges displayed during checkout, where applicable.

Each successful renewal creates a new and separate order.

6. Managing Your Subscription

Customers may manage or cancel their subscription at any time through their subscription account or by contacting SensoLuxe Customer Support.

Cancellation prevents future recurring charges only.

Cancelling a subscription does not automatically cancel:

  • an order that has already been billed;
  • an order that has entered fulfillment;
  • an order that has already been shipped.

7. Subscription Cancellation

To avoid being charged for the next renewal, the subscription must be cancelled before the next scheduled billing date.

If the renewal payment has already been successfully processed, the renewal order will be treated as a normal order.

Orders that have already entered fulfillment or shipment cannot be cancelled.

Where applicable, any return after delivery will be handled in accordance with our Return & Refund Policy.

8. Six-Hour Cancellation Window

Subscription renewal orders are subject to the same cancellation policy as standard orders.

Once a renewal order has been created, customers may request cancellation within 6 hours, provided that fulfillment has not already begun.

After the six-hour cancellation window, or once fulfillment has started, cancellation can no longer be guaranteed.

Orders that have already shipped cannot be cancelled while in transit.

9. Failed Payments

If a recurring subscription payment cannot be processed, the subscription renewal may not be completed.

Depending on the payment provider or subscription platform, additional payment attempts may be made automatically.

If payment cannot be successfully processed, SensoLuxe reserves the right to suspend or cancel the subscription until a valid payment method is provided.

Customers are responsible for keeping their billing information accurate and up to date.

10. Subscription Returns & Refunds

Subscription orders are subject to the same Return & Refund Policy as one-time purchases.

Products purchased through the subscription program may be eligible for return only if they satisfy the eligibility requirements described in our Return & Refund Policy.

For health, hygiene and product safety reasons, opened or used dietary supplements cannot be returned unless:

  • the product arrived damaged;
  • the incorrect product was received;
  • or the product has a verified manufacturing defect.

Subscription cancellation does not automatically entitle a customer to a refund for an order that has already been billed, fulfilled or shipped.

11. Subscription Price & Program Changes

SensoLuxe reserves the right to modify, suspend or discontinue the subscription program at any time.

This may include changes to:

  • subscription pricing;
  • subscription discounts;
  • renewal frequency;
  • available products;
  • program features.

Any changes will apply only to future subscription renewals and will not affect orders that have already been processed.

Where appropriate, customers will be notified of material changes before they take effect.

12. Fraud Prevention & Misuse

SensoLuxe reserves the right to suspend, restrict or cancel subscriptions where there is reasonable evidence of:

  • fraudulent activity;
  • unauthorized payment methods;
  • abuse of promotional offers;
  • repeated payment disputes;
  • misuse of subscription discounts;
  • repeated failed payment attempts;
  • any activity intended to circumvent our store policies.

Any action taken under this section will be based on the available information and will not limit any mandatory consumer rights under applicable law.

13. Payment Disputes

If you experience any issue with your subscription, we encourage you to contact SensoLuxe Customer Support before initiating a payment dispute or chargeback.

Many subscription-related issues can be resolved quickly through cancellation of future renewals, order review, replacement, or another appropriate solution.

If a payment dispute is initiated, SensoLuxe may provide relevant documentation to the payment provider, including:

  • subscription enrollment records;
  • checkout records;
  • recurring billing authorization;
  • payment history;
  • renewal history;
  • cancellation records;
  • customer communications;
  • shipping records;
  • delivery confirmation;
  • applicable store policies.

Nothing in this policy limits the customer's legal right to contact their payment provider or financial institution.

14. Policy Updates

SensoLuxe reserves the right to update this Subscription Policy at any time.

Any changes become effective when published on this website.

The version of this policy available at the time of each subscription renewal will generally apply to future renewals, except where otherwise required by applicable law.

15. Contact Us

If you have any questions regarding your subscription, recurring billing, cancellation or renewal, please contact our Customer Support team.

SensoLuxe Customer Support

Email: sensoluxebg@gmail.com

Website: https://sensoluxe.com

Please include your order number or subscription email address in all correspondence so we can assist you as quickly as possible.