Cancellation Policy
Cancellation Policy
Once your order is placed and payment is confirmed, you have a 6-hour window to request a cancellation. After this period, your order enters our fulfillment process and we are unable to cancel, modify, or redirect it.
How to Cancel Your Order
To cancel within the 6-hour window, please contact us as soon as possible by emailing sensoluxe@gmail.com with your order number and the subject line "CANCEL ORDER #XXXX". Once confirmed, a full refund will be issued to your original payment method within 5–8 business days.
After the 6-Hour Window
Once 6 hours have passed since your order was placed, cancellations are no longer possible. The order will be processed and shipped as submitted. If you wish to return the item after receiving it, please refer to our Return & Refund Policy.
Non-Cancellable Orders
The following orders cannot be cancelled under any circumstances: orders that have already been fulfilled or shipped, orders submitted more than 6 hours ago.
Refunds
Approved cancellations receive a full refund to the original payment method within 5–8 business days, depending on your bank or card provider.